Information Technology Solutions

The goal of R.O. Anderson’s Information Technology blog is to provide an open forum and venue for discussion of the IT challenges that our clients face and potential solutions to those challenges.

Home Wireless – Visible Disappointment/Invisible Risks

A quality Internet connection does not guarantee high performance on your home network. How your devices and computers access that connection may negate any benefits obtained by paying for more bandwidth from your Internet service provider (ISP). Many users meet with the frustration of outstanding performance on their wired network devices while their wireless electronics suffer.

The superiority of wired connections is due to their long history in the marketplace. Routers and switches as old as five years are likely to support at least a 100Mbps connection. That is more than adequate to display several HDTV streams at 18Mbps, or a couple of HD Video streams at 40Mbps.

Home wireless’ popularity is more recent and tied to the rapid success of smart-phone technology. A wireless router or access point purchased five years ago may not support a bandwidth above 54Mbps. Combine that with a wireless network interface card (NIC) on a connected device that goes even slower and the issue becomes apparent.

Wireless networks must also contend with problems of signal interference, noise, bandwidth theft, and intrusion that are less likely to affect wired networks. In a business environment, there are many ways these can be dealt with in order to maximize cost efficiency. At home, it is best to remember, “n is your friend”.

802.11n is the latest wireless networking specification for which there is equipment available to the consumer. It offers speeds up to 150Mbps, on par with a wired connection. Several issues must be understood in order to securely achieve those speeds, though.

First are the issues of interference and noise. Just as a closed door can muffle a sound, the conditions that surround your wireless router can dampen its signal. Place wireless routers in a central location, as high as safety and aesthetics will permit. Keep them well away from objects with metal surfaces such as filing cabinets. Avoid the use of cordless phones (cell phones are fine) and microwaves when performing activities that require high bandwidth since they create noise on the same frequencies as the wireless network.

Other problems are with bandwidth theft and network intrusion. Since wireless networks must broadcast in the same fashion as a radio station, anyone with the proper technology can listen to the network’s traffic. Wireless encryption is required to protect the information that travels between a wireless device and router. Wireless network security prevents unauthorized users from getting easy access to an Internet connection or computers and devices on a home network.

Finally, older wireless devices may simply lack the required bandwidth and communication abilities to take advantage of modern wireless routers. In most cases, a laptop can be upgraded, but an older consumer device may not provide that luxury. If a device does not support 802.11n speeds and security protocols, having an “n” router alone won’t improve your Internet experience.

Wireless networking poses many challenges in the realms of connectivity, bandwidth and security. The convenience it provides comes at the expense of more complicated setup and installation requirements. Failure to respect those requirements invites disappointing performance, along with the potential for theft of service and data. Allow us to help with your home or business wireless needs.

R.O. Anderson Engineering offers various IT services, including installation and configuration of wireless networks. Go to http://www.roanderson.com/solutions/information-technology-solutions/ for more information.

Spyware and Malware Protection – Software Updates

As anti-malware technology has improved, programmers who create malware have changed their tactics. The internet remains the most likely attack vector for these annoying and destructive programs. While firewalls and anti-virus programs provide a formidable defense, they can be bypassed via your web browser and its associated programs.

Internet Explorer 8 & 9, for all their faults, are Microsoft’s most secure browsers to date. Therefore, malware programmers have taken to attacking add-ins such as Adobe Reader, Adobe Flash and Oracle Java. Adobe’s and Oracle’s products are probably best known for their constant update reminders. They exist for a reason, and are important.

Reader and Flash enable website publishers to standardize document distribution and animated pictures across a variety of web browsers and computer platforms. Java plays a similar role in allowing web pages to interact with a user. Unfortunately, Adobe and Oracle were caught flat-footed when malware programmers began to focus on exploiting their products.

In the past a user had to click on a bad web link, or download and run an infected file in order to place his computer at risk. A new form of “drive-by” attack has become possible by using security flaws in Reader, Flash and Java. A user can now simply go to a legitimate website containing a compromised element that uses one of the previously listed programs and infection becomes automatic.

At present, the best defense against these sort of attacks is to keep your operating system, virus scanners and web-facing software up to date. While it is inconvenient to install software updates from various publishers on a near weekly basis, the alternative is to risk costly downtime to remove a virus.

As of this writing, Adobe Reader is at version 10, Adobe Flash is at version 11 and Oracle Java is at version 6, update 30. Look for and remove older versions of these programs manually before downloading the latest updates. Once installed they will update themselves automatically going forward.

Pick a time such as lunch or end-of-day to look for the update icons from the programs mentioned above and allow them to proceed. A few minutes of waiting for installations and system restarts will be repaid with longer periods of uptime.

Here are links to the official sites for Adobe and Java:

http://www.adobe.com/
http://www.java.com/

R.O. Anderson Engineering offers various IT services, including anti-spyware, anti-malware, remote support and monitoring of client’s computers using ESET and LabTech software packages. Go to http://www.roanderson.com/solutions/information-technology-solutions/ for more information.

RO Anderson now offers a wide range of IT services

RO Anderson now offers a wide range of IT services for small business and individual users. Harnessing the power of cloud computing enables us to provide a level of support that once required full-time personnel and dedicated hardware resources. Whether you need a new IT infrastructure, or maintenance of an existing one, we have a solution to fit your needs.

Hosting You no longer need to set aside floor space to accommodate the IT equipment your business requires. Our access to the facilities of Latisys enables us to host servers, email, databases, backups, websites and even workstations in the cloud. If you prefer on-site hosting, we have the expertise to install or upgrade the equipment at your office.

Networking From the internet to your business network, we provide the connectivity, speed and security you require. Our ties to various ISPs enable us to find the best methods to get you access to the internet. Through our partnership with Sonicwall, we protect you from malware and hacking with a firewall.

Servers Virtualization has become the key to fully leveraging your investment in server hardware. Rather than the old model of one physical server providing one application, several virtual servers can be run on one host machine. This results in lower capital costs, increased utilization, enhanced redundancy and reduced maintenance expenses. Our use of VMware allows us to implement this technology.

VoIP Having grown in speed and reliability, VoIP is now a feasible business telephony solution. You can have the versatility in your phone system that was once reserved for your workstations. Voicemails can be delivered as emails. Adding extensions and modifying phone menus are under your control. 3CX software, Cisco handsets and our ties to Conway Communications make this possible.

Email Several solutions are available to support this vital business function. We install and maintain Microsoft Exchange servers with ties to workstations, VoIP systems and cell phones. Using industry-leading Barracuda hardware, we provide you with your own customizable spam filter to intercept unwanted messages and malware attachments.

Remote Access Myriad methods exist to keep you connected to your business data during road trips and for telecommuting. We cover the spectrum from limited access via Remote Desktop up to an encrypted VPN tunnel that allows you to use your office network from anywhere.

Document Imaging More than just a way to reduce your environmental impact, a document imaging system brings the convenience of electronic filing to your business. It eliminates the need for long-term physical storage of information while increasing productivity and ease of access. Within the framework of your filing system, locate documents using web-like content searches, use them like computer files and set up retention policies for legal protection. We are able to do this with Laserfiche software and our partnership with Precision Document Imaging.

Technical Support We’ll reduce the impact of this necessary evil by setting up fixed-price contracts with well defined levels of service and terms for renegotiation. We can offer our services in this fashion because of a comprehensive suite of IT maintenance software provided by LabTech. Network monitoring, support ticketing, system audits, equipment inventory, anti-malware, user security policies, workstation imaging, software updates and live remote technical support are all integrated into one package. IT is in a constant state of flux and new solutions are being created every day. We enjoy the challenge of keeping abreast of these developments while offering value to our customers. You’ll find that even if the needs of your business are unique, we’ll find a way to meet them. We look forward to hearing from you.